Effective Date: 18/06/2025

Welcome to the Adelphi Living website (www.adelphiliving.com.au). These Terms of Service (“Terms”) govern your access to and use of this website, its features, and any services made available by Adelphi Living (“we”, “our”, or “us”).

By accessing or using our website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please refrain from using the site.

 

1. Use of the Site

You agree to use this website only for lawful purposes and in accordance with all applicable laws and regulations. You must not misuse the site or its features, including forms, chat systems, or content.

 

2. Website Features and Limitations

AI Chatbot

Our AI chatbot is provided to assist with general enquiries and information related to our services. It does not provide legal, medical, or financial advice and should not be relied upon as such.

By using the chatbot, you understand and accept that:

• Your messages may be stored, reviewed, or used for training and service improvement;

• The chatbot may not always provide accurate, complete, or up-to-date information;

• Staff may follow up manually on enquiries submitted through the chatbot.

 

Live Chat

Our live chat feature allows you to communicate directly with Adelphi Living staff online. Please do not submit sensitive health, financial, or legal information unless necessary.

Live chat messages may be stored for:

• Following up on service enquiries,

• Staff training and internal support improvements.

While we take reasonable steps to secure live chat communications, we cannot guarantee absolute security of data submitted online.

 

Knowledge Centre

Information in the Knowledge Centre is provided for general educational purposes and is not a substitute for professional or tailored advice. You should not rely solely on this content for decision-making and are encouraged to seek independent guidance when needed.

 

3. No Professional Advice

Nothing on this site, including chatbot responses, articles, or communications, constitutes professional advice (legal, medical, financial, or otherwise). All content is general in nature and not tailored to individual circumstances.

 

4. User Responsibilities

By using this site, you agree not to:

• Submit false, misleading, or offensive material;

• Upload or transmit malware or attempt to compromise website security;

• Harass or abuse staff through live chat, contact forms, or feedback channels;

• Attempt to gain unauthorised access to any portion of the website or backend systems.

We reserve the right to block or remove access for any user found violating these terms or misusing the site.

 

5. Intellectual Property

All content on this website—including text, graphics, documents, logos, layouts, and multimedia—is the property of Adelphi Living or its licensors and is protected by intellectual property laws.

You may not reproduce, republish, distribute, or exploit any material from this website without our prior written permission, except as permitted under Australian law for personal, non-commercial use.

 

6. Third-Party Services and Links

Our website may include links to third-party websites or embedded services. These are provided for convenience only, and we are not responsible for their content, privacy practices, or terms of use.

You access third-party services at your own risk and should review their respective terms and policies before use.

 

7. Anonymous Feedback and Submissions

We may provide forms or tools that allow anonymous submissions. While we welcome feedback, we may not be able to follow up on anonymous entries.

You must not use anonymous or feedback channels to submit unlawful, abusive, or defamatory material. We reserve the right to report such misuse to authorities where required.

 

8. Disclaimer of Warranties

This website is provided “as is” and “as available” without warranties of any kind. We do not guarantee:

• That the site will be free from errors or interruptions;

• That the content is accurate, current, or complete;

• That communications sent via the site (e.g. forms, chatbot, live chat) are secure or confidential.

To the extent permitted by law, Adelphi Living disclaims all liability for loss or damage arising from your use of this website.

 

9. Limitation of Liability

Under no circumstances shall Adelphi Living be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:

• Your use of, or inability to use, the site or its features;

• Any errors or omissions in content or communications;

• Any loss or corruption of data or disruption of access.

Nothing in these Terms excludes or limits any rights or remedies you may have under the Australian Consumer Law or other applicable law that cannot be excluded or limited.

 

10. Governing Law and Jurisdiction

These Terms are governed by the laws of Western Australia. You agree to submit to the exclusive jurisdiction of the courts of Western Australia in relation to any disputes concerning these Terms or your use of this site.

 

11. Changes to These Terms

We may revise these Terms at any time by updating this page. Changes will take effect from the date they are published. Continued use of the website after changes are posted will constitute your acceptance of the revised Terms.

 

12. Contact Us

For questions, concerns, or issues relating to these Terms, please contact:

Adelphi Living
Unit 2 & 3, 6 Brodie-Hall Dr
Bentley WA 6102
📧 admin@adelphiliving.com.au
📞 (08) 6331 6888
🌐 www.adelphiliving.com.au