Welcome to Adelphi Living’s FAQ page. Here you’ll find answers to common questions about our services, the NDIS, and how we can support you or your loved ones in living independently and fulfilling lives.
About Adelphi Living
What is Adelphi Living?
Adelphi Living is a leading NDIS-registered provider based in Perth, Western Australia. We specialise in delivering high-quality disability support services that empower individuals to live independently. Our services include Supported Independent Living (SIL), access to Specialist Disability Accommodation (SDA), In-Home Care, Respite Care, and Transition from aged care to the NDIS. Our mission is to enhance the quality of life for our participants by fostering independence, community engagement, and personal growth.
Services
What services does Adelphi Living provide?
Adelphi Living provides a comprehensive range of NDIS services tailored to meet your individual needs:
Our dedicated team works closely with you to create personalised support plans that align with your goals and lifestyle.
Locations
What areas do you serve in Perth?
Adelphi Living provides 24/7 SIL and has access to NDIS housing solutions including SDA homes, apartments, and villas with different levels of accessibility and support.
We serve the entire Perth metropolitan and Peel areas, including suburbs such as Armadale, Baldivis, Ballajura, Erskine, Gosnells, Maddington, Meadow Springs, Midvale, Rockingham, Sinagra, Thornlie, Treeby, Wanneroo, Willetton, and Wilson.
We are planning expansion into remote areas, including Kalgoorlie and Northam.
Browse our listings to find the perfect accommodation option for you or your loved one.
Supported Independent Living (SIL)
What is Supported Independent Living (SIL)?
Supported Independent Living (SIL) refers to assistance with and/or supervision of daily tasks to help you live as independently as possible, while building your skills. SIL support can be provided in your own home or in shared accommodation settings.
What SIL services does Adelphi Living offer?
At Adelphi Living, our SIL services include:
- Daily Living Assistance: Assistance with showering, dressing, meal preparation, and medication management.
- Life Skills Development: Focus on developing the skills of each individual to live as autonomously as possible.
- High-Intensity Support: Specialised care for complex needs such as tracheostomy care and bowel management, provided by our Registered Nurses and Enrolled Nurses.
- Community Integration: Assistance with navigating life transitions, connecting with community resources, and participating in social activities.
- Transport & Travel: Help with planning commutes, navigating public transportation, and exploring Perth’s communities.
We ensure that comprehensive training is provided to our staff, including mental health, medication administration and cooking courses, to ensure high-quality care and support.
Specialist Disability Accommodation (SDA)
What is Specialist Disability Accommodation (SDA)?
Specialist Disability Accommodation (SDA) refers to housing that has been specially designed or modified to meet the needs of people who have extreme functional impairment or very high support needs. SDA provides improved accessibility to help you live comfortably and safely.
What SDA design types does Adelphi Living have access to?
Adelphi Living has access to SDA options across several design categories to meet the diverse needs of participants:
Improved Liveability: Housing designed to enhance comfort and safety for individuals with sensory, intellectual, or cognitive impairments. These homes offer better physical access and include features such as walls and floors that are easy to distinguish, open living areas that allow support workers to assist you easily, and minimal use of stairs to promote independence.
Fully Accessible: Housing with a high level of physical access features for people who have significant physical challenges. These accommodations are suitable for individuals who use manual or powered wheelchairs at home or cannot use steps. Features include wide doorways, accessible bathrooms, and step-free access throughout the property to ensure easy mobility within the living space.
High Physical Support: Housing that includes a very high level of physical access for individuals who need extensive support. These accommodations may include provisions for ceiling hoists, backup power supplies, home automation, and communication technologies.
Features such as assistive technologies, adjustable kitchen benchtops, drawer dishwashers, and pull-out pantries may be available and are designed to support daily living activities and enhance safety.
What types of SDA dwelling categories are available?
We have access to various dwelling types to suit different preferences and needs, including houses, villas/units, group homes, and apartments.
What features and amenities are included in SDA Properties?
SDA properties include a range of features and amenities designed to enhance your living experience:
Proximity to Amenities: All SDA properties are specifically selected for their close proximity to hospitals, general practitioners, parks, shops, and other essential services, ensuring you have easy access to healthcare, recreation, and shopping.
Outdoor Areas: Many accommodations include outdoor spaces such as gardens or alfresco areas for leisure and relaxation, providing opportunities for outdoor activities and social gatherings.
Accessibility and Furnishings: Properties are fully furnished with accessibility in mind, featuring wide doorways and accessible kitchens and bathrooms.
Private Rooms: Each participant has their own private room and assisted bathroom to ensure privacy and comfort.
Does Adelphi Living own the SDA properties?
No, Adelphi Living does not own SDA properties. Instead, we have access to a network of quality SDA accommodations through collaborations with SDA providers. We work closely with these providers to find the most suitable housing option for you, tailored to your specific needs and preferences. Our role is to coordinate and deliver the support services you require while living in your chosen SDA accommodation.
In-Home Care
What is included in Adelphi Living’s In-Home Care services?
Our In-Home Care services are designed to support you in the comfort of your own home. Services include:
- Personal Care Assistance: Help with bathing, dressing, grooming, and hygiene.
- Household Tasks: Support with cleaning, laundry, meal preparation, and home maintenance.
- Health Management: Medication reminders, monitoring, and coordination with healthcare providers.
- Social Support: Assistance with social activities and community engagement.
- Flexible Scheduling: Services are available on a schedule that suits your needs.
We tailor our in-home care to your specific preferences and requirements, promoting independence and well-being.
Transitioning from Aged Care to NDIS
How does Adelphi Living facilitate the transition from aged care to NDIS?
In Western Australia, an estimated 600 young individuals currently living in aged care have the opportunity to transition to the National Disability Insurance Scheme (NDIS). Adelphi Living is at the forefront of facilitating this transition, offering a new beginning filled with independence, personalised support, and dignity.
We understand the unique challenges faced by young people in aged care. With a deep commitment to empowering these individuals, we ensure a seamless shift to a more independent and fulfilling life.
Learn more information on our page From Aged Care to NDIS.
Respite Care
What is Respite Care?
Respite Care provides temporary relief for primary caregivers by offering short-term accommodation and support for participants. It allows both you and your caregiver to take a break, recharge, and maintain a healthy balance.
How long is NDIS Respite Accommodation (STA)?
NDIS Short Term Accommodation (STA) typically covers stays of up to 14 days at a time with Adelphi Living. However, the duration can be flexible based on individual needs and plan funding.
How long is NDIS Medium Term Accommodation (MTA)?
NDIS Medium Term Accommodation (MTA) supports participants who need temporary housing for periods longer than STA, generally up to 90 days. This is often used while awaiting permanent accommodation solutions such as SDA.
NDIS and Funding
What is the National Disability Insurance Scheme (NDIS)?
The NDIS is an Australian Government initiative that provides funding and support to individuals with permanent and significant disabilities. It aims to help participants achieve their goals, enhance their independence, and improve their quality of life.
What is the age limit for NDIS?
You can apply for NDIS support if you are under 65 years of age at the time of your application.
However, people with disabilities living in residential aged care under the age of 65 can apply for NDIS registration now and continue with NDIS services and funding beyond this age. Visit our Transitioning from Aged Care to NDIS page for more information.
How do I become an NDIS participant?
To become an NDIS participant, you must apply and be assessed for eligibility. You can apply for the NDIS online, by phone, or by completing a paper form. Once approved, you can begin planning your support needs with your NDIS planner.
More information is available on the NDIS’ website.
How do I choose an NDIS provider?
When choosing an NDIS provider, consider their experience and expertise in providing services to individuals with disabilities. Check their accreditation, client feedback, and the range of services they offer. Adelphi Living is a trusted NDIS provider in Perth, Rockingham, and Mandurah, offering a range of disability support services including SIL and SDA options, as well as in-home support services.
How do I apply for NDIS funding?
To apply for NDIS funding, you need to complete an access request form and provide supporting documentation that demonstrates your eligibility. You can apply online, by phone, or by completing a paper form. Visit the NDIS application page for more information.
How often can I review my NDIS plan?
NDIS plans are typically reviewed annually. However, you can request a review at any time if your circumstances or support needs change.
How much SIL and SDA funding will I get?
Funding for SIL and SDA is determined based on individual assessments of your support needs during the planning process. Your NDIS planner will work with you to identify the appropriate level of funding.
Staff and Support Workers
What qualifications do your support workers have?
Our support workers are committed to providing exceptional care. All staff members are required to have:
- NDIS Worker Screening Clearance
- First Aid & CPR Certifications
Additionally, our support workers may have specialised training in:
- Medication Assistance Certification
- Manual Handling Certification
- Insulin Administration Training
- PEG Feeding Training
For Registered or Enrolled Nurses, we require current AHPRA (Australian Health Practitioner Regulation Agency) registrations.
How are support workers matched with participants?
We do our best to carefully match support workers with participants based on:
- Skills and Experience: Ensuring the support worker’s expertise aligns with your needs.
- Personality and Interests: Promoting compatibility for a positive relationship.
- Cultural and Language Preferences: Accommodating any specific cultural or language requirements when possible.
Our goal is to build strong, trusting relationships between participants and support workers.
Can Adelphi Living provide support for people with high-intensity care needs?
Yes, our team is registered and qualified to support individuals with high-intensity care needs. Our experienced staff receive specialised training to ensure safe and effective support tailored to your requirements.
Quality and Safety
How does Adelphi Living ensure the quality of its services?
We ensure quality through:
- Continuous Staff Training
- Regular NDIS Audits and Reviews
- Participant Feedback
- Compliance with NDIS Standards
What measures are in place to ensure participant safety?
At Adelphi Living, participant safety is our top priority. We have several measures in place to ensure a secure and supportive environment:
Comprehensive Risk Assessments: We identify and mitigate potential risks to provide a safe living environment.
Emergency Procedures: Each participant has a tailored emergency plan. Every home has fire and evacuation plans, with regular drills to ensure everyone knows what to do in an emergency.
Privacy and Confidentiality: We protect your personal information using secure servers.
Safeguarding Practices: We follow strict policies and procedures in line with the NDIS Code of Conduct and practice standards. This includes a robust incident management policy to promptly address and resolve any concerns.
By implementing these measures, we strive to maintain a safe and nurturing environment where you can thrive with peace of mind.
General Questions
Who will I be staying with in the SDA? And how can my care needs be met?
We carefully match the compatibility of each participant in the accommodation. We do organise meet and greets between incoming participants and existing residents, including family or representatives. Our person-centred approach ensures that all care needs are met by our Support Workers, House Coordinators and Registered Nurses/Enrolled Nurses.
What is the role of an NDIS Support Coordinator?
An NDIS Support Coordinator helps participants understand their NDIS plan, access support services, and coordinate their care. They assist in maximizing the use of funded supports to achieve participants’ goals.
Contact Us
How can I contact Adelphi Living or make an enquiry?
We’d love to hear from you! You can reach us through:
- Call us at 08 6331 6888.
- Fill out the form on our Contact Us page.
- Visit us at Unit 2 & 3, 6 Brodie-Hall Dr, Bentley WA 6102.
- Connect with us on Facebook, Instagram, YouTube, or LinkedIn.
Our friendly team is ready to assist you with any questions or concerns. Get in touch today to explore how Adelphi Living can support your journey.
How can I provide feedback or make a complaint?
Your feedback is important to us. You can provide feedback or make a complaint by:
- Calling us: 08 6331 6888
- Completing our Online Feedback Form
- Visiting our Office: Unit 2 & 3, 6 Brodie-Hall Dr, Bentley WA 6102
We are committed to addressing your concerns promptly and professionally.
How can I learn more about the NDIS and its services?
Our NDIS Guide page offers comprehensive information on the NDIS, including eligibility, funding, and available supports. You can also contact the NDIS for more information.
How Can We Help ?
You may have more questions about the NDIS and our services. Feel free to contact us, we will come back to you shortly!